Return Policy

The Digital Centre

We are not required to provide a refund or replacement if you change your mind.

But you can choose a refund or exchange if our product has a major problem.

This is when the product:

• has a problem that would have stopped someone from buying the item if they had known about it;

• is unsafe;

• is significantly different from the sample or description; or

• doesn’t do what we said it would, or what you asked for and can’t be easily fixed.

Alternatively, you can choose to keep the item and we will compensate you for any drop in value. If the problem is not major, we will repair the product within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement.

Please keep your proof of purchase(s) – e.g. Official Receipt (Electronic or Hard Copy).

Please find further information below regarding our policy:

1. Returns

Option 1 – No Refunds/Exchanges:

We do not accept returns or unless the item you purchased is defective. If you receive a defective item, please contact us at [matthew@thedc.co] with details of the product and the defect. You can send the item you consider defective to:

[2-8 Marjorie Street, Sefton NSW 2162]

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund as a result of the defect. If you are entitled to a refund, we will refund the purchase price, using the original method of payment.

Option 2 – Refunds Permitted:

We accept returns. You can return unopened items in the original packaging within 30 days of your purchase with receipt or proof of purchase. If 30 days or more have passed since your purchase, we cannot offer you a refund or an exchange.

Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment.

To follow-up on the status of your return, please contact us at [matthew@thedc.co].

2. Exchanges

We only exchange goods if they are defective or damaged. In circumstances where you consider that a product is defective, you should promptly contact us at [matthew@thedc.co] with details of the product and the defect. You can send the item you consider defective to:

[2-8 Marjorie Street, Sefton NSW 2162]

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are eligible, we will send you a replacement product.

3. Exceptions

Some items are non-refundable and non-exchangeable. Contact [matthew@thedc.co] to know more about the products which are included.

4. Shipping

To return the item you purchased, please mail it to [2-8 Marjorie Street, Sefton NSW 2162]

Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.